Effective Date: [19/10/2024]

At Ezigo CRM, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our CRM platform, services, and website.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Information: This includes details like your name, email address, phone number, company name, and billing information that you provide when signing up for an account, subscribing to our services, or communicating with us.
• Lead and Business Data: Information related to your business activities, such as customer details, leads, invoices, quotes, and communications, that you store within the Ezigo CRM system.
• Usage Data: We collect data related to your interaction with our website and CRM system, such as IP addresses, browser type, device information, pages visited, and session duration.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to monitor and store user preferences, enhance website functionality, and improve your experience.

2. How We Use Your Information

We use your information to:

• Provide and maintain the Ezigo CRM services.
• Manage and process your account, billing, and subscriptions.
• Improve the performance, functionality, and security of our platform.
• Communicate with you about updates, offers, and customer support inquiries.
• Personalize your experience by understanding how you use our services.
• Analyze usage trends and optimize our website and CRM platform.

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following scenarios:

• Service Providers: We may share your information with trusted third-party service providers to help us operate our business and provide services, such as payment processors, hosting providers, and customer support tools.
• Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes, or to respond to governmental requests.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the business transaction.

4. Data Security

We take the security of your information seriously. We implement a variety of technical and organizational measures to protect your data from unauthorized access, loss, alteration, or disclosure. These include encryption, access controls, and regular security audits.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information and lead data for as long as your account is active or as needed to provide our services. You may request the deletion of your account or personal information by contacting us at [Insert Contact Information]. We may retain some information as required by law or for legitimate business purposes.

6. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information at any time through your account settings or by contacting us.
• Opt-out of receiving marketing communications by following the unsubscribe link in emails.
• Disable cookies through your browser settings, although this may limit certain features of our services.

7. Third-Party Links

Our website or CRM platform may contain links to third-party websites or services. This Privacy Policy does not apply to any third-party websites or services, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Ezigo CRM is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, technical, or regulatory reasons. When we make changes, we will update the “Effective Date” at the top of this page and notify you where appropriate. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Email: support@ezigo.com.au
Phone: 0473614088
Mailing Address: 5 Berry yung Avenue, Burwood vic 3125, Australia]

By using Ezigo CRM, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as outlined above.