Effective Date: [19/10/2024]

At Ezigo CRM, we strive to ensure that our customers are satisfied with our services. However, we understand that situations may arise where a refund is requested. This Refund Policy outlines the terms under which refunds may be provided for our subscription-based services.

1. General Refund Policy

All payments made for Ezigo CRM subscriptions are non-refundable, except where required by law. Once a subscription fee is paid, you will have access to the CRM platform for the duration of the billing period (monthly or annually, depending on your subscription plan).

2. Exceptions for Refunds

Refunds may be granted under the following limited circumstances:

• Service Unavailability: If the Ezigo CRM platform is unavailable due to technical issues for a significant portion of your billing cycle (more than 48 consecutive hours of downtime), you may request a refund for the affected period.
• Billing Errors: If a billing mistake occurs (e.g., you were charged multiple times or charged an incorrect amount), we will issue a refund for the erroneous transaction.
• Unauthorized Charges: If you detect unauthorized charges on your account, please contact us immediately for investigation and resolution. If we determine that the charges were unauthorized, we will issue a full refund for the affected transaction(s).

3. Subscription Cancellations

You may cancel your Ezigo CRM subscription at any time through your account settings. Upon cancellation:

• You will retain access to the CRM platform until the end of your current billing cycle.
• No prorated refunds will be provided for the remaining days or months of the billing period after cancellation.
• Your subscription will not renew once the current billing cycle ends.

4. Free Trials

If you sign up for a free trial of Ezigo CRM and choose not to continue with a paid subscription, no charges will be applied to your account. If you subscribe to a paid plan after the trial ends, the payment will be processed and subject to the terms of this Refund Policy.

5. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

• Contact our support team via email at [Insert Email Address] or phone at [Insert Phone Number] with details of your refund request.
• Include your account information, the reason for the refund, and any supporting evidence (e.g., screenshots of billing errors or downtime reports).
• Refund requests must be submitted within 30 days of the charge in question.

6. Refund Processing

If a refund is approved, it will be processed within 7-10 business days. Refunds will be issued to the original payment method used during the purchase. Depending on your financial institution, it may take additional time for the refund to reflect in your account.

7. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. If any changes are made, we will update the “Effective Date” at the top of this page. Your continued use of Ezigo CRM after any changes indicates your acceptance of the updated policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Email: support@ezigo.com.au
Phone: 0473614088
Mailing Address: 5 Berry yung Avenue, Burwood vic 3125, Australia]

By using Ezigo CRM, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy.